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Click here for more information

You can track your order here Please allow 1-2 working days for the tracking number to update once your order has been dispatched.

When customers make their order, we try to get the products packaged and shipped out to you as fast as possible.

So if you have ordered more than one item, your order may arrive in more than one package. You are still able to track all items in your order.

We ship items out very soon after receiving orders. So if you need to change something regarding your order please email us as soon as possible:

1. Use email address immhome.us@gmail.com

2. Write the subject as 'Changes'.

3. Include your order number.

4. Include the desired changes.

As a very small business we are unable to accommodate returns for refund. We do however, offer store credit on most items (see below). If you are unsure of an item, or need any additional information, please feel free to email us before purchase, and we will help as best we can. Although our studio is not currently open to the public, we have retailers across the U.S. and will do our best to refer you to a local stockist where you can view our products.

If you would like to return your item for any reason, 

please email immhome.us@gmail.com within 7 days of receipt to be eligible for exchange or store credit. In order to qualify for a return or exchange, all items must be unused and in original packaging. Please specify in email whether you wish to exchange your goods or receive store credit. Once the return or exchange has been authorised, items must be shipped back to us at the below address within 14 days of approval. We recommend shipping with tracking as we cannot be responsible for any items which do not arrive to us. As soon as our warehouse receives and processes the return, we will ship your exchange or issue a unique store credit code via email which can be used on our web shop.

ITEMS INELIGIBLE FOR EXCHANGE: Custom rugs and sample sale items are ineligible for exchange. In addition, products bought during a sale or promotion on the site will be considered final sale.

DAMAGED MERCHANDISE: We will happily replace any defective merchandise. Please contact us at  within 7 days of receipt of item to qualify for replacement. Before contacting us, please note the following: 

· in order to qualify for an exchange, please include date and place of purchase (ie, on our website, in a store, etc) and image of damaged / defective item

· if your item arrived damaged, please contact us with an image of the issue upon its arrival. Items which arrive damaged are eligible for replacement only if the item has not been put to use after discovery of damage

· if damage occurred after 14 days, we cannot guarantee replacement but will in all cases do our best to help

· please take care when mailing any items back to us and in all cases provide tracking information. We cannot be responsible for any packages which are lost en route or damage which occurs during transit due to improper or insufficient packaging.